Field Service Technician II
Core
Field service technician responsible for installing, maintaining, repairing, and removing electronic gaming machines (EGMs) and utility products at land-based casino locations.
Role type
Field Service Technician II (Hardware/Field Support)
Builds
Gaming equipment (EGMs, PTG, ETG) and utility products for casinos and operators
Domain
Land-based gaming / Casino operations
Deliverable
physical/clinical work
Required skills
Basic electrical and mechanical knowledge, troubleshooting at component level, reading schematics and service manuals, using hand and power tools, inventory management, time tracking
Preferred skills
Past gaming experience, electronics background, mechanical background, IT knowledge, ability to train less experienced technicians
Technologies
ADP, Salesforce, diagnostic testing tools, multimeters, polarity checkers
Responsibilities
Perform scheduled and unscheduled service calls for installs, conversions, removals, and preventative maintenance; troubleshoot customer problems via phone and on-site; replace faulty components; verify property specifications for game settings; train junior technicians on troubleshooting techniques; maintain tools and equipment; ensure customer satisfaction with equipment performance.
Seniority
Junior to Mid-level, hands-on IC
