Technical Service Representative (Snow, Electric or Off Road Vehicles)
Core
Diagnose and resolve complex vehicle issues for Polaris dealers, evaluate warranty requests, and provide technical guidance to ensure efficient service outcomes.
Role type
Senior Technical Service Representative (Snow, Electric, or Off-Road Vehicles)
Builds
Accurate troubleshooting, clear communication, and timely case resolution for dealership technicians
Domain
Powersports industry (snowmobiles, ATVs, side-by-sides, electric vehicles)
Required skills
Vehicle diagnostics and troubleshooting, Electrical theory application, Root cause analysis, Warranty eligibility determination, Flat rate time studies, Technical documentation
Preferred skills
Powersports industry knowledge, Polaris product familiarity, Dealer or customer service experience
Technologies
Multimeters, Microsoft Office (Word, Excel, SharePoint)
Responsibilities
Diagnose vehicle issues by verifying complaints, identifying symptoms, isolating root causes, and implementing repairs; Evaluate warranty authorization cases for root cause, eligibility, and labor accuracy; Conduct flat rate time studies and review warranty manuals; Contribute to the development of service manuals and diagnostic processes; Provide clear technical guidance to dealers throughout the case lifecycle; Maintain detailed documentation of dealer and customer interactions.
Seniority
Mid-level, hands-on IC