IT Infrastructure Support Specialist
Core
Deploy and support systems and technologies for corporate, manufacturing, and distribution center users in a global enterprise environment, including hands-on support for corporate tier 3 IS teams.
Role type
IT Infrastructure Support Specialist (IC)
Builds
High availability, performance, and security of core IT infrastructure, servers, networks, cloud platforms, and end-user environments.
Domain
Enterprise IT Infrastructure, Manufacturing/Industrial Operations
Required skills
Advanced computer hardware knowledge, wired/wireless networking, Windows 11 Enterprise/LTSC, Android/iOS, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), enterprise helpdesk operations, system configuration and maintenance, backup and disaster recovery, ticketing system management, business English communication
Preferred skills
Enterprise infrastructure support (on-prem/cloud), virtualization (VMware, Hyper-V), network fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls), Active Directory/Group Policy, ITIL processes, monitoring tools (SolarWinds, Nagios, PRTG), basic scripting (PowerShell, Python, Bash), endpoint management (SCCM, Intune), cybersecurity best practices, manufacturing/OT systems experience
Technologies
Azure, AWS, VMware, Hyper-V, SolarWinds, Nagios, PRTG, SCCM, Intune, ServiceNow, Jira, Windows 11, Android, iOS, Microsoft Office
Responsibilities
Deploy and support systems and technologies for global enterprise users, provide local hands-on support for corporate tier 3 IS teams, manage system performance, support backup and recovery processes, assist with system upgrades and patching, maintain accurate documentation of infrastructure configurations and changes, troubleshoot complex infrastructure issues, identify opportunities for automation and process optimization
Seniority
Mid-level, hands-on IC
