Sr. Manager, Business Resilience — Response Operations (Remote)
Core
Leads the enterprise crisis response framework, including standards, playbooks, activation processes, and training for CrowdStrike's response teams.
Role type
Senior Manager, Business Resilience Response Operations
Builds
Enterprise crisis response capability, decision-grade artifacts (SitReps, AARs), and team readiness
Domain
Cybersecurity, SaaS, Business Resilience
Required skills
Crisis program ownership, SaaS environment operations, Incident Command capability, People leadership, Executive communication, On-call management
Preferred skills
Customer-facing incident perspective, AI technology utilization, Crisis management software platforms, ISO 22301 knowledge, NIMS/ICS familiarity
Technologies
AI technologies, Crisis management software platforms
Responsibilities
Own the crisis response program strategy and governance; Carry on-call and surge Incident Command responsibilities; Enable coordinated response with crisis team leads; Produce decision-grade artifacts like SitReps and AARs; Build capability through exercises and training; Engage with executives during activations; Build and lead the Response Operations team
Seniority
Senior Manager, hands-on IC with team leadership
