Implementation Engineer (Remote, ESP)
Core
Providing high-quality technical customer on-boarding and project management support for CrowdStrike's IDP products, ensuring successful deployment based on customer goals.
Role type
Implementation Engineer (Post-Sales/Technical Customer Success)
Builds
IDP solution deployments and operationalization for enterprise customers
Domain
Cybersecurity, Identity and Access Management (IAM), Security Information and Event Management (SIEM), User and Entity Behavior Analytics (UEBA)
Deliverable
client delivery
Required skills
Networking, Microsoft Windows Servers, Active Directory, Kerberos, LDAP/S, NTLM, virtual and public/private cloud deployments (HyperV, VMware ESXi, AWS, Azure), enterprise security solutions, project management, technical documentation
Preferred skills
Microsoft MVP certification in Active Directory, experience utilizing AI technologies to enhance workflows
Technologies
HyperV, VMware ESXi, AWS, Azure, Kerberos, LDAP/S, NTLM
Responsibilities
Onboard new customers and track deployment progress, guide customers to deploy and operationalize the IDP solution, conduct weekly technical and project management meetings, document troubleshooting guides and knowledge base articles, provide best practice recommendations, escalate customer issues to support and product teams
Seniority
Mid-level, hands-on IC
