Professional Services, Resident Manager (Remote, GBR)
Core
Lead a team of resident consultants to deliver professional services for CrowdStrike Falcon modules (Endpoint, Identity, Cloud, Next-Gen SIEM), managing the full lifecycle from pre-sales scoping to post-installation support and optimization.
Role type
Senior Manager, Professional Services
Builds
Customer service delivery and operationalization of security platforms
Domain
Cybersecurity / Professional Services
Deliverable
client delivery
Required skills
Team leadership and mentorship, Pre-sales technical scoping, Project management (kickoff to closure), Deployment management, Documentation and knowledge transfer, Cross-functional collaboration, Customer relationship management, Strategic planning for service offerings
Preferred skills
SIEM and log analysis expertise, Cloud platform knowledge (AWS, GCP, Azure), Identity management solutions, Automation scripting (Bash, Python)
Technologies
Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, AWS, GCP, Azure
Responsibilities
Build and grow a team of resident consultants, Drive cross-functional teams for successful project delivery, Manage and mentor team members to expand skill sets, Lead internal initiatives to enhance delivery techniques and optimize time-to-value, Anticipate customer needs by tracking new technologies, Supervise a portfolio of customer projects, Interface directly with customers for pre-sales and project delivery, Partner with global sales and marketing to close opportunities
Seniority
Senior, hands-on IC with team leadership
