Senior Technical Support Engineer
Core
Resolving complex electro/mechanical and software issues for Boston Dynamics' robot ecosystem while acting as the internal Voice of the Customer.
Role type
Senior Technical Support Engineer (Robotics)
Builds
Diagnostic processes, troubleshooting workflows, and customer success metrics for advanced robotics products.
Domain
Robotics / Electro-mechanical systems / Embedded software
Deliverable
client delivery
Required skills
Linux proficiency, Python or C++ programming, electro/mechanical troubleshooting, robot behavior knowledge, log data analysis
Preferred skills
Customer installation experience, feature request translation, process improvement
Technologies
Python, C++, Linux, robot log data
Responsibilities
Diagnose and fix complex electro/mechanical equipment and software issues; manage support queues and respond to customer inquiries; document software incidents and bugs for development teams; suggest new features based on customer feedback; assist in proactive support and outreach for technical bulletins.
Seniority
Senior, hands-on IC
