Group Lead – Content Approval Excellence & Content Operations
Core
Design, govern, and continuously improve the operating framework for Scientific Communications content lifecycle, ensuring high-quality, efficient, and scalable delivery through process excellence, quality-at-source principles, and technology integration.
Role type
Senior IC Group Lead (Content Operations & Quality Management)
Builds
End-to-end content workflows, quality management frameworks, and scalable operating practices for Scientific Communications
Domain
Life Sciences / Pharmaceutical / Medical Communications
Required skills
Process improvement, workflow governance, quality management, project management, stakeholder engagement, root-cause analysis, system integration, change management, data-driven decision-making, risk management
Preferred skills
Experience with Veeva systems, AI/automation in content workflows, audit readiness, competency framework design
Technologies
Veeva, content management systems, analytics tools
Responsibilities
Design and govern the Scientific Communications quality management framework; Establish clear end-to-end workflows, roles, and decision rights; Partner with Digital/IT leads on workflow automation and system configuration; Lead root-cause analysis of systemic quality failures and coordinate corrective actions; Define operational service levels and performance expectations; Build a culture of accountability and continuous improvement
Seniority
Senior, hands-on IC
