Global Product Owner and Delivery Lead for Printing Services
Core
Strategic operational leadership for global Office and M&S Printing Services, bridging vendor governance, product ownership, and financial management to optimize cost, security, and user experience.
Role type
Senior Product Owner and Delivery Lead (Managed Services)
Builds
Global printing service delivery, vendor performance, and technology roadmap for multi-functional, label, and thermal printers.
Domain
Healthcare (Biopharma) + Managed IT Services + Print Infrastructure
Required skills
Vendor governance, contract management, budget ownership, SLA/KPI definition, product roadmap planning, stakeholder negotiation, cost optimization, security compliance, incident/problem management, financial reporting
Preferred skills
Experience with print platform management, knowledge of secure print technologies, data-driven operational analysis, change management
Technologies
Multi-Functional Printers, Zebra Printers, Label Printers, Thermal Printers, Print Servers, Print Management Software, Cloud Printing, Mobile Printing
Responsibilities
Lead global managed service contracts and enforce SLAs/KPIs; Own and optimize the global printing budget and TCO; Define product vision and technology roadmap for printing services; Oversee vendor performance and drive continuous improvement; Manage incident resolution and platform health; Collaborate with Security, Procurement, and Finance on compliance and cost initiatives.
Seniority
Senior, hands-on IC with strategic leadership
