Operations Specialist - ESM
Core
Serve as the primary Single Point of Contact for Enterprise Service Management (ESM) processes, ensuring operational excellence and seamless integration between Global Business Units and Medical Services.
Role type
Operations Specialist (ESM)
Builds
ESM platform efficiency and operational control for Medical Services
Domain
Biopharma / Enterprise Service Management
Required skills
ESM framework knowledge, ServiceNow ESM modules, data management, system configuration, change management, incident resolution, data analysis, reporting
Preferred skills
Backend configuration, data administration, knowledge base management
Technologies
ServiceNow
Responsibilities
Manage configuration BAU changes, ensure data integrity across ESM modules, execute testing for system updates, resolve Universal Requests (L1 support), update Knowledge Base Articles
Seniority
Mid-level, hands-on IC