People Services Generalist
Core
Execute People Services core models and manage HR lifecycle procedures to ensure best-in-class service for employees.
Role type
Senior IC People Services Generalist (HR Operations)
Builds
HR service delivery and knowledge base articles
Domain
Biopharma / HR Shared Services
Deliverable
client delivery
Required skills
HR operations, case management, process improvement, policy interpretation, knowledge base management, customer service, data analytics
Preferred skills
MS Office, multilingual communication, mentoring
Technologies
Case management tools, MS Office
Responsibilities
Handle incoming HR tickets and emails, validate requestor identity, guide users in knowledge portals, analyze complex enquiries, create and maintain knowledge articles, conduct quality reviews of case resolutions, mentor L1 team members.
Seniority
Senior, hands-on IC
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