Customer Fulfilment Management
Core
Manage daily customer fulfilment operations, stock management, and order coordination for Sanofi's biopharma products to ensure seamless delivery to trade customers.
Role type
Senior Customer Fulfilment Manager
Builds
Reliable supply chain execution and customer service for life-changing treatments
Domain
Biopharma / Supply Chain Operations
Deliverable
product features
Required skills
Stock management, order coordination, stakeholder communication, process improvement, analytics, 3PL/warehouse governance, shortage mitigation, batch determination
Preferred skills
Biopharma process knowledge, cost-to-serve analysis, scenario planning, project management, negotiation
Technologies
SAP, CCM, MS Office
Responsibilities
Execute proactive and reactive mid- and short-term stock management; coordinate with O2C teams and 3PLs; manage customer communications regarding delays or shortages; monitor E2E fulfilment processes and drive continuous improvements; support product launch readiness; govern outsourced back-office activities.
Seniority
Mid-Senior, hands-on IC
