Ecommerce Operations Specialist
Core
Manage day-to-day website operations, issue resolution, and execution of promotions and campaigns for an ecommerce platform.
Role type
Ecommerce Operations Specialist
Builds
Website content, product configurations, promotional campaigns, and operational fixes
Domain
Ecommerce / Digital Commerce
Deliverable
product features
Required skills
Product activation/deactivation, category configuration, order issue troubleshooting, voucher management, ticket coordination, promotion setup and QA, SEO implementation, tool maintenance
Preferred skills
Experience in retail, direct-to-consumer, or consumer goods ecommerce
Technologies
Emplifi, Virtual Consultation, Appointedd, Mila chatbot, WhiteCap, CARL
Responsibilities
Manage product activations, deactivations, and category changes; Resolve order and voucher issues; Coordinate fixes and validate deployments with external partners; Set up and QA promotions; Implement SEO recommendations and technical fixes; Maintain scheduling tools and chatbots.
Seniority
Mid-level, hands-on IC
