Patient Navigator
Core
Connects and coordinates care for pediatric patients and families with specialty departments and community services, acting as an advocate to ensure access to needed health and social resources.
Role type
Patient Navigator / Care Coordinator
Builds
Closed-loop referral and navigation processes for complex pediatric care
Domain
Healthcare / Pediatrics / Community Health
Deliverable
client delivery
Required skills
Patient advocacy, care coordination, resource identification, appointment scheduling, insurance navigation, health education, documentation, stakeholder liaison
Preferred skills
BCPA certification, community health experience, driver's license with reliable transportation
Technologies
eRecord systems
Responsibilities
Coordinate care for Tier 1 and Tier 2 complex care patients; assist non-adherent patients in engaging with care goals; schedule clinical appointments and transportation; troubleshoot and resolve referral failures; assist with insurance enrollment and social resource access (food, housing); maintain eRecord documentation; conduct periodic home visits to check patient status.
Seniority
Entry to Mid-level, hands-on IC