Call Center Representative II
Core
Provides communication support services including patient registration, scheduling, and handling inbound inquiries for the University of Rochester Medical Center.
Role type
Call Center Representative II
Builds
Patient access and appointment scheduling services
Domain
Healthcare / Medical Administration
Required skills
Scheduling, patient registration, handling inbound inquiries, using Electronic Medical Record systems, resolving patient access issues, outbound communications, compliance with protocols
Preferred skills
None stated
Technologies
Electronic Medical Record systems, business systems
Responsibilities
Answer large volume of inbound inquiries by phone and email, schedule patient appointments, handle billing inquiries and patient complaints, use business systems to register patients and document resolutions, perform outbound communications for appointment management, monitor appointment schedules and resources, escalate emergent situations to administrators or physicians.
Seniority
Entry-level, regular full-time employee