Customer Tech Suppt Tech I
Core
Provides first-level technical support for end-user computing devices, including desktops, laptops, and mobile devices, resolving OS, connectivity, and application issues.
Role type
Level I IT Help Desk Technician
Builds
Maintains and configures endpoint devices and peripherals for university staff and students
Domain
Higher Education / IT Infrastructure
Required skills
Hardware troubleshooting, OS support, device configuration, ticket management, user training
Preferred skills
Mac OS knowledge, peripheral setup, LAN technologies
Responsibilities
Troubleshoot and resolve device-related OS, connectivity, or application issues; Assist with setup, configuration, and maintenance of endpoint devices; Conduct 1:1 training on hardware and applications; Respond to customer requests via Service Desk or directly; Participate in project implementations by completing assigned tasks; Maintain constant communication with team to ensure coverage.
Seniority
Entry-level, hands-on IC