Customer Rep II, Laboratory
Core
Customer service and technical support for pathology and laboratory medicine clients, handling test results, specimen logistics, and courier dispatch.
Role type
Customer Rep II, Laboratory
Builds
Test result reports, specimen collections, and supply deliveries for physicians and clients.
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
telephone communication, specimen testing knowledge, courier dispatch, inventory management, incident reporting, phlebotomist coordination
Preferred skills
none stated
Technologies
electronic inventory system
Responsibilities
Answering calls for test results and technical info, handling physician requests for additional testing, investigating client complaints, dispatching courier services for specimens and supplies, assembling and packaging reports for delivery, dispatching on-call phlebotomists for STAT collections
Seniority
Entry-level, hands-on IC
