Service Specialist - Full TIme
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs on boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership)
Builds
Unit delivery schedules, delivery documents, repair work orders, and daily batch reports for the dealership.
Domain
Retail / Marine Equipment Dealership
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer service, data entry in dealership management systems, parts sales assistance, warranty policy knowledge, basic math calculations, physical lifting (up to 50 lbs).
Preferred skills
None stated.
Technologies
IDS (Dealer Management System), TMBC Repair Order system.
Responsibilities
Greet customers and answer service/warranty/parts questions; unload and inspect new units; affix barcodes and update inventory; conduct final PDI and report issues; prepare delivery packets and explain operation/maintenance; assist with repair documentation and work order creation; process parts payments and till reconciliation; maintain clean work area.
Seniority
Entry-level, general supervision.
