Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and supporting service/warranty repairs for boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Boating)
Builds
Unit delivery experiences and service repair workflows for boat and marine equipment customers.
Domain
Retail / Marine Boating
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer service, documentation handling, basic math calculations, data entry
Preferred skills
Knowledge of marine products, ability to lift 50 lbs, flexibility for afternoons/nights/weekends
Responsibilities
Greet customers and answer service/warranty/parts questions, unload and inspect new units, affix barcodes and update inventory systems, conduct final PDI and report issues, prepare delivery packets and explain operation/maintenance, assist with service documentation and work orders, process parts sales and payments, maintain clean work area.
Seniority
Entry-level, general supervision
