Operations Analyst - Customer Service
On-siteNo visa sponsorship
Core
Analyze contact center performance data to deliver insights that inform business strategy and improve customer service operations.
Role type
Operations Analyst (Customer Service)
Builds
SQL queries and Power BI dashboards for performance, trend, and statistical reporting
Domain
Logistics / Industrial Distribution / Customer Service
Deliverable
dashboards & analysis
Required skills
Data analysis, Business intelligence, SQL, Power BI, Microsoft Excel, Stakeholder collaboration
Responsibilities
Analyze contact center performance data, Drive improvements to enhance customer service operations and efficiency, Build and maintain SQL queries and Power BI dashboards, Collaborate with stakeholders to gather project requirements and deliver results
