Customer Service Team Lead
Core
Leads a retail department by directing associates on merchandising, inventory, and customer service to achieve sales and margin goals.
Role type
Retail Department Team Lead
Builds
In-store customer experiences and departmental sales performance
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, inventory management, merchandising, customer service, scheduling, performance coaching, data analysis, POS systems
Preferred skills
Supervisory experience
Technologies
Electronic point of sale, inventory management systems
Responsibilities
Provide daily direction to associates, execute merchandising directives, resolve customer and associate issues, coordinate staff scheduling and training, maintain inventory accuracy and pricing integrity, coach associates on product knowledge and customer relations
Seniority
Mid-level, hands-on IC