Service Specialist Boats & ATVs
Core
Service Specialist supporting Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and assisting customers with service/warranty repairs for boats, motors, trailers, or ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership)
Builds
Unit delivery schedules, Owner's Delivery Packets, IDS work orders, and daily batch reports.
Domain
Marine/Recreational Vehicle Retail & Service
Deliverable
product features
Required skills
Inventory management, PDI inspection, Customer service, Data entry (IDS system), Parts handling, Documentation preparation, Math calculations, Physical lifting (up to 50 lbs)
Preferred skills
Knowledge of product warranty policies, Rigging and accessory mounting instructions
Responsibilities
Greet customers and answer service/warranty/parts questions, Unload and inspect new units with VIN verification, Conduct final PDI and report unit condition issues, Prepare delivery documents and explain operation/maintenance to customers, Assist with warranty repair authorization and parts sales, Maintain unit inventory status in IDS system, Ensure no unit is released until payment is received.
Seniority
Entry-level, general supervision
