Digital Success Partner, Clinical Lab and Pathology Services
Core
Business relationship manager and connective layer between clinical stakeholders, application teams, and Technology & Digital Services (TDS) to define problems, manage stakeholder relationships, and ensure customer success in digital health operations.
Role type
Senior Individual Contributor Business Relationship Manager (Clinical IT)
Builds
Digital health solutions, IT service delivery, and operational workflows for clinical domains
Domain
Healthcare / Clinical Operations / IT Service Management
Deliverable
product features
Required skills
Stakeholder relationship management, problem definition and scoping, conflict resolution, critical thinking, cross-functional collaboration, status communication, AI tool utilization
Preferred skills
Experience in nursing informatics, ServiceNow proficiency, understanding of AI strategy in healthcare
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in a primary clinical domain; facilitate resolution of operational disagreements; transition project ownership to technical teams after definition; maintain visibility into IT roadmap and project status; collaborate with Medical Informatics Directors and Nurse Informaticists; identify opportunities for technology to improve operations
Seniority
Senior, hands-on IC
