Quality and Service Solutions Manager
Core
Define, develop, and implement strategic plans to remove customer supply chain inefficiencies through continuous improvement and new supply chain solutions.
Role type
Manager, supply chain service solutions
Builds
Service solutions for wholesale distribution customers
Domain
Wholesale distribution / Supply chain operations
Deliverable
product features
Required skills
Project management, Sales and Marketing processes, Operations management, SAP, Business Warehouse (BW), Data analysis, Strategic planning, Vendor management
Preferred skills
Supervisory experience, Wholesale distribution industry knowledge, 4+ years experience
Technologies
SAP, Business Warehouse (BW)
Responsibilities
Educate and coach sales teams on service solution value; Assess service performance and develop improvement projects; Participate in joint sales calls to promote service solutions; Streamline service offerings with IT and corporate departments; Develop metrics and reporting for quality, cost, and revenue; Manage customer integrations with third-party vendors.
Seniority
Manager, hands-on leadership