Customer Support Technician-MDP
Core
Perform preventive and remedial maintenance, troubleshooting, and start-up activities for semiconductor equipment in customer clean rooms.
Role type
Field service technician (semiconductor equipment)
Builds
Operational uptime and reliability of semiconductor manufacturing systems
Domain
Semiconductor manufacturing / Materials science
Deliverable
physical/clinical work
Required skills
Preventive maintenance, troubleshooting, system start-up, wet cleaning, statistical process control, quality improvement methods, PPE usage, hand/power tools
Preferred skills
None stated
Technologies
None stated
Responsibilities
Plan daily work schedules for preventive and remedial maintenance; verify operational quality of system equipment; perform periodic maintenance and wet cleans; instruct customers on system operation; troubleshoot process variations; execute start-up and service contract activities; serve as liaison with customer management; track equipment performance and plan uptime improvement.
Seniority
Individual contributor, hands-on