Special Care Team (SCT) Specialist
Core
Manage escalated sales orders (SHU) and support complex customer service cases for high-value tools, R&D tools, and orders with service contracts above 500K.
Role type
Senior IC supply chain order management specialist
Builds
Timely delivery of critical semiconductor equipment orders and protection of customer commitments
Domain
Semiconductor equipment supply chain and order fulfillment
Required skills
SAP order management, escalation management, multi-stakeholder coordination, risk identification, proactive order review, logistics planning, purchasing coordination
Preferred skills
Additional languages for multi-region support, Master's degree
Technologies
SAP
Responsibilities
Manage SHU sales orders and track delivery status; Coordinate with OCE and internal teams for critical order updates; Prioritize and expedite orders to meet customer commitments; Identify and resolve potential escalations; Maintain relationships with customers and FSO teams; Conduct proactive order reviews.
Seniority
Mid-level, hands-on IC
