Client Relationship Manager, Employee Benefits
Core
Senior Client Relationship Manager leading a portfolio of Regional and National Account clients for employee benefits programs, acting as a trusted advisor to drive retention, growth, and profitability.
Role type
Senior IC Client Relationship Manager (Employee Benefits)
Builds
Employee benefits programs (Group Life, Health, Disability) for Regional and National Accounts
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Group Employee Benefits account management, strategic account planning, broker relationship management, contract negotiation, cross-functional coordination, renewal process leadership, plan administration reviews, implementation support, value-added service promotion
Preferred skills
Regional/National account experience, exposure to sales or underwriting, managing complex multi-priority environments
Technologies
Employer Portal, eligibility file feeds, enterprise document management systems
Responsibilities
Manage a defined book of business from implementation through ongoing account management; Partner with internal teams to resolve service issues and coordinate solutions across underwriting, claims, and billing; Drive proactive engagement through strategic account planning and business reviews; Lead the renewal process and support growth/retention objectives; Conduct annual Plan Administration reviews and coordinate annual enrollment activities; Serve as primary liaison between customers, brokers, and internal business partners; Identify process improvement opportunities to enhance customer experience.
Seniority
Senior, hands-on IC