Customer Engineer
Core
Install, maintain, and upgrade semiconductor manufacturing equipment in cleanroom environments, serving as the direct liaison for customer support and troubleshooting.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor fabrication equipment (PVD, CVD, ETCH, Implant, Epitaxy, RTP, Metrology, CMP)
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, electrical and mechanical schematic interpretation, structured troubleshooting, cleanroom operations, vacuum and plasma system knowledge, pneumatic and hydraulic system handling, tool usage (hand/power/test equipment)
Preferred skills
Semiconductor equipment experience, Applied Materials platform expertise, vacuum systems automation, robotics, precision manufacturing technologies
Technologies
Digital multimeters, Microsoft Excel, Word, PowerPoint
Responsibilities
Perform routine preventative maintenance and quality repairs; respond to fab issues via escalation calls; execute hardware start-up (T1) and basic process start-ups (T2); verify operational quality of system equipment; diagnose and resolve technical problems using diagnostic techniques; coordinate support plans with customer management; comply with safety procedures in cleanroom environments.
Seniority
Mid-level, hands-on IC