Customer Operations Manager
Core
Lead the Customer Operations team to maximize execution and results by managing account support, order management, demand planning, and revenue generation.
Role type
Senior Customer Operations Manager
Builds
Customer support processes, order fulfillment systems, demand planning models, and revenue enablement frameworks
Domain
Semiconductor industry, Customer Operations, Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, order management, demand planning, cross-functional collaboration, data analysis, strategic decision-making, global stakeholder management
Preferred skills
Customer Operations or Sales Operations team management, complex problem-solving in ambiguous environments, data-driven decision-making, global project leadership
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Lead and coach the Customer Operations team to achieve high performance; oversee customer inquiries and ensure accurate order intake and management; collaborate with Sales to support revenue growth through demand forecasting and process optimization; partner with Supply Chain, Pricing, and Finance to drive consistent operations; manage escalations regarding delivery commitments and pricing; lead cross-functional initiatives to align local customer needs with global processes.
Seniority
Senior, hands-on IC with leadership responsibilities