Service Product Line Management - MDP-Shanghai/Beijing/Chengdu/Xi'an
Core
Manage service operations performance and act as the Field Service Operations (FSO) focal point for field product support in China, driving execution across service contracts, supply chain, quality, and field readiness.
Role type
Service Product Line Management (FSO Focal)
Builds
Service operations performance and strategic customer support for semiconductor equipment
Domain
Semiconductor manufacturing equipment and materials engineering
Deliverable
client delivery
Required skills
Semiconductor equipment production experience, ALD/PVD/MCVD technology understanding, service contract KPI management, cross-functional matrix influence, field escalation management, repair and refurb project leadership, field readiness planning, knowledge management, executive communication
Preferred skills
Engineering degree background
Technologies
ALD, PVD, MCVD equipment
Responsibilities
Track and drive service contract KPIs (Uptime, Availability, Stoploss), perform material and labor analysis for margin improvement, own service quality execution, drive high-level customer and field escalations, lead repair and refurb projects with Engineering, ensure field readiness and tool maintenance capability, proliferate best practices and lessons learned, communicate execution risks to senior executives
Seniority
Manager, hands-on IC