Product Support Spec (Pharma)
Core
Provide pharmaceutical research and analytical support to the sales force and internal departments through Flu/COVID vaccine program oversight and cross-referencing methods across a portfolio of ~3,000 products.
Role type
Product Support Specialist (Pharmaceuticals)
Builds
Accurate product data, Medline item numbers, and resolved customer/sales inquiries
Domain
Pharmaceuticals (prescription drugs, seasonal Flu and Covid vaccines)
Deliverable
dashboards & analysis
Required skills
Data analysis, external brand research, vendor communication, product feature identification, Microsoft Excel (VLOOKUP, Pivot Tables, IF Statements, SUM, sort/filter), email and phone inquiry resolution
Preferred skills
Pharmaceutical customer service experience, SAP, Zendesk, Microsoft Excel (macros, advanced formulas), time management
Responsibilities
Cross-reference external brands to identify Medline product/part numbers; Determine product features, benefits, compatibility, and availability by researching vendor literature and online resources; Review and resolve incoming customer/sales inquiries via email and phone; Contact vendors to reconcile discrepancies and create/reactivate Medline item numbers; Submit assigned files and projects within provided timelines; Collaborate with Product Managers to grow the Flu/COVID program
Seniority
Entry-level to Mid-level
