Product Support Spec
Core
Provide in-depth knowledge and support to internal product and sales teams, resolving customer/sales requests and identifying product gaps.
Role type
Product Support Specialist
Builds
Resolved customer/sales requests and identified product gaps
Domain
Healthcare supply chain and product management
Deliverable
dashboards & analysis
Required skills
Customer service, Microsoft Excel (intermediate), product research, vendor setup coordination
Responsibilities
Review and resolve incoming customer/sales requests, cross-reference external brands to identify Medline products, report training deficiencies and product issues, coordinate with Product Managers on new vendor/item setup, provide administrative support to sales reps