Customer Engineer (AIx Data Analytics-Enabled)
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor equipment while using digital analytics and AI-driven insights for troubleshooting and performance optimization.
Role type
Field Service Engineer (AIx Data Analytics-Enabled)
Builds
Semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas systems)
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Preventative and corrective maintenance, equipment diagnostics, data analytics tools usage, basic AI/ML concepts, structured troubleshooting methodologies, customer communication, safety compliance
Preferred skills
Data visualization, statistical analysis, predictive maintenance concepts, basic Python scripting, IoT equipment data systems familiarity
Technologies
Python, SQL, Power BI, Tableau, JMP
Responsibilities
Perform Tier I service activities independently and support Tier II activities, execute routine preventive maintenance and high-quality repairs, utilize dashboards to monitor equipment health and predict failures, diagnose and resolve technical issues using data-driven insights, coordinate service plans with customer management, document learnings and best known methods
Seniority
Mid-level, hands-on IC