Customer Quality Engineer
Core
Drive corrective actions and resolve quality issues for semiconductor and display manufacturing equipment in the field.
Role type
Field Quality Engineer
Builds
Field service operations and customer quality compliance
Domain
Semiconductor manufacturing equipment / Materials engineering
Deliverable
client delivery
Required skills
Quality tools (Trackwise, APS, statistical analysis), Root cause analysis, Corrective action planning, ISO audit preparation, KPI development, Cross-functional collaboration
Preferred skills
Supplier Corrective Action Requirement (SCAR) management, Global QMS documentation, Field service coordination
Technologies
Trackwise, Advanced Problem Solving (APS), Statistical analysis tools
Responsibilities
Provide training to employees, suppliers, and customers on quality tools; Coordinate issue resolution using quality tools; Facilitate reviews with customer quality teams and Field Service Organization GM; Capture customer voice to develop KPIs; Prepare local groups for ISO certification audits; Define and implement corrective actions; Identify systematic high-volume problems to improve field quality.
Seniority
Intermediate, individual contributor