Caseworker, Patient Support & Services
Core
Support patient and provider reimbursement processes and case coordination for Cencora's Innomar Strategies business in Canada.
Role type
Patient support caseworker
Builds
Reimbursement support services and case resolution workflows
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
reimbursement support, case coordination, benefits documentation, stakeholder communication, workflow exception resolution, process improvement
Preferred skills
certification in reimbursement support or patient access, customer relationship management systems, process improvement
Responsibilities
Assist reimbursement processes to enable timely coverage requests; coordinate benefits documentation and case updates; resolve routine reimbursement issues and documentation gaps; maintain accurate case records and system updates; monitor reimbursement trends and escalation indicators; work with internal and external stakeholders to align communications; contribute to process improvements and workflow updates.