Customer Engineer - (C3)
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor and display manufacturing equipment.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor and display manufacturing equipment systems
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, electrical systems, vacuum systems, mechanical systems, plasma systems, hydraulic systems, gas systems, startup activities, troubleshooting, diagnostic techniques, retrofits, knowledge management, safety procedures
Preferred skills
Tier II support, process issue resolution, procedural improvement, customer feedback solicitation, informal guidance to junior members
Technologies
Digital analytics tools, test equipment, knowledge management systems
Responsibilities
Perform startup activities through Tier II with limited support, complete quality repairs on fab issues, follow checklists and procedures, perform most retrofits on equipment, apply diagnostic techniques with assistance, ensure full customer satisfaction, perform BKM's (Best Knowledge Management)
Seniority
Mid-level, hands-on IC