Caseworker, Patient Support & Services
Core
Assists reimbursement processes and coordinates benefits-related documentation to enable timely, accurate, and consistent handling of coverage-related requests across patient support workflows.
Role type
Patient Support & Services Caseworker
Builds
Patient support workflows and reimbursement case resolution
Domain
Healthcare / Patient Access / Reimbursement
Deliverable
client delivery
Required skills
Reimbursement support, case coordination, claims support, documentation management, stakeholder communication, process improvement
Preferred skills
Certification in reimbursement support, patient access, customer support, service management, CRM systems, process improvement
Responsibilities
Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests; Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications; Resolves routine reimbursement issues, documentation gaps, and workflow exceptions; Maintains accurate case records, reimbursement documentation, and system updates; Monitors reimbursement trends, recurring issues, and escalation indicators; Works with internal and external stakeholders to align communications and support case resolution; Contributes to process improvements and workflow updates.
Seniority
Mid-level, hands-on IC