Customer Quality Engineer IV - (E4)
Core
Lead quality engineering initiatives, customer issue resolution, and training program improvement for semiconductor and display manufacturing equipment.
Role type
Senior IC Quality Engineer (Customer Quality)
Builds
Quality management systems (QMS), corrective action plans, and training solutions for field service and account teams.
Domain
Semiconductor manufacturing equipment / Materials engineering
Deliverable
client delivery
Required skills
8D/APS problem-solving, QMS review leadership, ISO audit management, customer escalation handling, training program design, KPI development, field issue triage, cross-functional coaching
Preferred skills
None stated
Technologies
APS (Advanced Problem Solving), QMS tools
Responsibilities
Lead 8D/APS processes for complex quality issues; coach team members on corrective actions and QMS reviews; lead customer discussions on issue resolution; drive closure on field issues and prevent escalations; customize training content for different audiences; lead QMS reviews and ISO audits; support KPI development and measurement.
Seniority
Senior, hands-on IC with moderate leadership