Manager, AGS and Spares Quality
Core
Leading quality management for spares repair and refurbishment suppliers, driving continuous improvement, and resolving complex quality issues for semiconductor and display equipment.
Role type
Manager, Quality Operations
Builds
Spares repair and refurbishment quality processes and customer satisfaction metrics
Domain
Semiconductor manufacturing equipment / Quality Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
8D methodology, statistical analysis, root cause analysis, supplier quality management, KPI development, cross-functional leadership, corrective action planning, problem-solving frameworks (NCM, APS)
Preferred skills
Knowledge of Applied Materials products, experience with high-volume field quality issues, ability to negotiate with senior executives
Technologies
NCM, Advanced Problem Solving (APS), statistical analysis tools
Responsibilities
Heading AGS Quality for spares repair & refurbish supplier Quality, driving continuous improvement across Spares and Repair sectors, owning key quality metrics and dashboards, developing methods to capture customer quality experience, ensuring AGS Escalations are resolved, coordinating issue resolution using quality tools, supporting customer quality reviews, providing training to employees and suppliers.
Seniority
Manager, leads subordinate managers