Manager, AGS and Spares Quality
Core
Leading AGS Quality for spares repair & refurbish supplier Quality, driving continuous improvement, and managing customer quality experience metrics.
Role type
Manager, Quality Operations
Builds
Spares Defense Line Suite, quality dashboards, corrective action systems
Domain
Semiconductor manufacturing equipment / Quality Management
Required skills
8D methodology, statistical analysis, root cause analysis, cross-functional collaboration, KPI development, supplier quality management, corrective action planning, problem-solving, strategic planning
Preferred skills
None stated
Technologies
NCM, Advanced Problem Solving (APS), statistical analysis tools
Responsibilities
Heading AGS Quality for spares repair & refurbish supplier Quality; Providing ownership of Key Spares/Repair quality metrics/dashboard; Developing and deploying new methods to capture customer quality experience; Assuring AGS Escalations are driven to closure; Coordinating issue resolution using quality tools; Supporting monthly/quarterly reviews with customer quality team; Providing training to employees, suppliers, and customers; Defining and implementing corrective actions; Determining systematic high volume problems to improve field Quality.
Seniority
Manager, leads subordinate managers
