Customer Service Supervisor - Veterinarian
Core
Supervising daily queue management, resolving customer escalations, and overseeing staffing and performance for Cencora's distribution services.
Role type
Customer Service Supervisor
Builds
Customer support operations for distribution services
Domain
Healthcare logistics and distribution
Deliverable
Dashboards & analysis
Required skills
Queue management, escalation resolution, staffing planning, performance coaching, process improvement, compliance oversight, cross-functional coordination
Preferred skills
Management experience, ITIL certification, Lean Six Sigma, Project Management
Technologies
Contact center systems, case management workflows
Responsibilities
Supervise daily queue management across phone, email, chat, and case workflows; Lead resolution of customer escalations; Oversee staffing plans and schedule adherence; Lead coaching and performance reviews; Implement process changes and continuous improvement initiatives; Oversee documentation quality and compliance activities.
Seniority
Mid-level management