Customer Engineer
Core
Direct liaison with customers to install, maintain, and upgrade semiconductor manufacturing equipment, troubleshooting technical issues using digital analytics and basic diagnostics.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Basic mechanical aptitude, ability to interpret electrical and mechanical schematics, experience diagnosing and resolving basic technical challenges, effective written and verbal communication, familiarity with hand tools and digital multimeters
Preferred skills
Experience in customer/field service support, knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Technologies
Digital analytics tools, Microsoft Excel, Word, PowerPoint
Responsibilities
Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment; Use digital analytics for troubleshooting; Apply basic diagnostic techniques to assess equipment and address technical issues; Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems; Coordinate and communicate directly with customers
Seniority
Entry-level to Junior, hands-on IC