Operations Support Agent
Core
Process and reconcile operational reports, manage data entry, handle transaction notices, and support members/customers for caisse products and services.
Role type
Operations Support Agent
Builds
Operational processes and member service solutions for Desjardins caisse sectors
Domain
Financial services / Cooperative banking
Required skills
Data entry and validation, Report processing and reconciliation, Transaction monitoring, Customer liaison, Document management, Call handling
Preferred skills
Knowledge of caisse products and services, Understanding of financial cooperative philosophy, Knowledge of security measures and internal controls
Technologies
Internal banking systems, AccèsD Contact Centre tools
Responsibilities
Process and reconcile various reports and requests for all caisse sectors, Input and validate data in the system, Carry out liaison activities with relevant Desjardins components, Perform search requests and produce requested information, Carry out filing and document management activities, Handle transactional and informational calls from the AccèsD Contact Centre
Seniority
Entry-level to Mid-level, 2+ years experience