Training & Quality Assurance Specialist, M - F, 8:00am - 4:30pm
Core
Develops and delivers training and education programs, performs competency testing, and serves as a subject matter expert to enhance patient experience and meet customer service requirements.
Role type
Training & Quality Assurance Specialist
Builds
Training curriculum, educational programs, competency assessments
Domain
Healthcare administration / Revenue cycle management
Deliverable
dashboards & analysis
Required skills
Training delivery, curriculum development, competency testing, revenue cycle systems knowledge, billing and reimbursement knowledge, application navigation training
Preferred skills
Bachelor's degree, experience with third-party contracts and claim processes
Technologies
Revenue cycle systems, scheduling/registration systems, financial clearance systems
Responsibilities
Develops and delivers training referencing performance improvement initiatives; Participates in system upgrades and application enhancement planning; Provides training related to application navigation during onboarding; Performs competency testing to identify skill refreshment areas