Military Family Support Specialist
Core
Support OneMain Financial customers with requests for Servicemembers' Civil Relief Act (SCRA) benefits by reviewing military orders and state requirements to determine eligibility.
Role type
Customer support specialist (SCRA compliance)
Builds
Customer service interactions and SCRA eligibility determinations
Domain
Financial services / Military law compliance
Deliverable
client delivery
Required skills
SCRA law knowledge, military order review, state guideline interpretation, high-volume customer service, problem solving, Microsoft Office proficiency
Preferred skills
Military background, production environment experience
Responsibilities
Review military orders and state requirements to determine SCRA eligibility; Answer SCRA inquiries and communicate eligibility; Provide education and direction on SCRA to internal and external customers; Resolve SCRA benefit requests and inquiries; Escalate complex issues to management as required.