Operations Support Representative
Core
Provide administrative support including account review, handling questions from agents/managers, and interacting with internal and external customers.
Role type
Operations Support Representative
Builds
Account transactions, insurance claims processing, and monthly data reporting
Domain
Financial services / Lending
Required skills
Account review, policy and procedures knowledge, time management, organizational skills, detail orientation, telephone communication, Microsoft Office, compliance and operational risk controls
Preferred skills
Automobile titles and liens knowledge, insurance products and claims knowledge, collaboration, multitasking, flexibility
Responsibilities
Review and process account transactions, take inbound calls from insurance companies and impound yards, contact outside companies regarding automobiles, communicate with various departments and branches, report monthly data to management, ensure assigned tasks are completed timely and accurately, ensure compliance with regulatory standards and policies
Seniority
Entry-level, 1+ year experience