Operations Support Representative
Core
Process and verify daily check deposits, stop payments, ACH debits/credits, and wire transfers while ensuring compliance with internal controls and banking regulations.
Role type
Operations Support Representative (Payments Processing)
Builds
Timely settlement of transactions and accurate payment files
Domain
Financial Services / Payments Operations
Required skills
Payment systems knowledge (ACH, wire transfer, lockbox), Microsoft Excel, financial transaction platforms, data entry, basic math, attention to detail
Preferred skills
Associate degree, system upgrade assistance, process improvement initiatives
Responsibilities
Process and verify daily check deposits, stop payments, and check returns; Handle payment files, batch processing, and transaction reconciliation; Monitor and process ACH debits/credits and wire transfers; Research and resolve payment discrepancies, rejects, and exceptions; Collaborate with internal departments to resolve issues; Assist with system upgrades and process improvements
Seniority
Entry-level, hands-on IC