Workflow Automation Engineer
Core
Configure and improve CRM integrations, intake workflows, routing logic, customer status visibility, workflow automation, reporting dashboards, and customer lifecycle data flows for a federal agency's enterprise data and analytics ecosystem.
Role type
Workflow Automation Engineer (Operations Analyst)
Builds
CRM/workflow capabilities, reporting dashboards, and customer lifecycle data flows
Domain
Federal government / Enterprise data modernization / Cloud platforms
Required skills
CRM configuration, workflow automation, routing logic, requirements analysis, systems integration, process mapping, service management tools, dashboards, intake/status tracking
Preferred skills
Salesforce, Microsoft Dynamics, ServiceNow, Jira Service Management, Power BI, Power Automate, Logic Apps, MuleSoft, ServiceNow Flow Designer, Azure Integration Services, business process mapping, workflow optimization, customer lifecycle management, Agile delivery
Technologies
Salesforce, Microsoft Dynamics, ServiceNow, Jira Service Management, Power BI, Power Automate, Logic Apps, MuleSoft, ServiceNow Flow Designer, Azure Integration Services
Responsibilities
Configure and improve CRM integrations, intake workflows, routing logic, customer status visibility, workflow automation, reporting dashboards, and customer lifecycle data flows; Translate service designs and product requirements into working CRM/workflow capabilities; Coordinate with Platform Engineering, Security, QA, and Product Operations to ensure workflow changes are secure, testable, auditable, and integrated; Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement.
Seniority
Mid-Senior level (6+ years experience)
