VP/D Digital Product Manager - Collections
Core
Lead end-to-end product strategy for digital Collections across pre-Collections, active Collections, and Recoveries to improve customer financial well-being and operational efficiency.
Role type
VP/Digital Product Manager (Collections)
Builds
Digital Collections ecosystem, GenAI-powered tools for branch and call-center staff, omni-channel customer experiences
Domain
Financial services / Credit / Collections
Deliverable
production ML models | product features
Required skills
Strategic thinking, data-driven decision making, product lifecycle management, team leadership and mentorship, cross-functional partnership, analytical problem solving
Preferred skills
Financial services domain expertise, Collections or loss-mitigation product experience, AI/automation tool development
Technologies
GenAI, omni-channel platforms
Responsibilities
Lead end-to-end product strategy for digital Collections, design seamless customer experiences, partner with UX/Engineering/Operations, drive development of GenAI tools, leverage data for prioritization, communicate strategic decisions, lead and mentor product managers
