AI / Automation Engineer
Core
Design, build, and deploy AI-enabled self-service tools, virtual agents, and predictive maintenance capabilities to reduce human intervention in federal IT service delivery.
Role type
Senior IC AI / Automation Engineer
Builds
Tier Zero self-service tools, virtual agents, intelligent routing systems, and predictive maintenance capabilities
Domain
Federal IT services / Conversational AI / Workflow Automation
Deliverable
production ML models | product features
Required skills
Conversational AI design, virtual agent deployment, intelligent routing logic, predictive maintenance, low-code workflow automation, ITSM integration, accessibility compliance (Section 508/WCAG), performance metrics analysis
Preferred skills
ITSM platform integration (ServiceNow/Jira), ITIL practices, analytics-driven opportunity identification, accessibility standards familiarity, cloud/AI certifications
Technologies
Power Automate, ServiceNow Flow Designer, ITSM platforms, cloud platforms (Microsoft, AWS, Google)
Responsibilities
Design and deploy virtual agents and automated troubleshooting tools; Implement intelligent routing logic; Maintain predictive maintenance tools; Build automation workflows; Integrate tools with ITSM platforms; Track and report performance metrics; Coordinate with engineering teams; Document architectures and runbooks
Seniority
Senior, hands-on IC