Solutions Architect (Enterprise Platforms)
Core
Technical lead for a large-scale federal Contact Center Operations and Digital Modernization program, establishing technical vision and guiding enterprise architecture decisions.
Role type
Senior Enterprise Solution Architect (Federal/Contact Center)
Builds
Scalable, secure, and resilient technology solutions for federal contact center operations and digital modernization.
Domain
Federal government services, Contact Center Operations, Digital Modernization
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise architecture strategy, technical leadership, cloud-native architecture, API design, DevSecOps, federal security compliance, solution modernization
Preferred skills
AWS Solutions Architect certification, Salesforce Application/System/Technical Architect certification, CCaaS platform experience, AI-enabled customer engagement, Infrastructure as Code, FedRAMP environment experience, TOGAF/ITIL certification
Technologies
AWS, Salesforce, CCaaS platforms, Cloud-native frameworks, API gateways, DevSecOps tools
Responsibilities
Establish technical vision and enterprise architecture strategy; Lead, mentor, and develop architects and engineering teams; Partner with Program Managers and Government stakeholders to align solutions with mission objectives; Translate business requirements into scalable technical solutions; Lead design and evolution of enterprise architectures across cloud, applications, data, and integrations; Drive modernization initiatives through cloud-native and AI-enabled capabilities; Establish architecture governance and engineering standards; Evaluate emerging technologies and mitigate technical risks; Ensure compliance with federal security and privacy requirements; Serve as primary technical advisor to Government stakeholders.
Seniority
Senior, hands-on IC with leadership responsibilities
